Smart Call System – Fewer Calls, More Time for Patients
Let our Smart Call System handle the flood of phone calls, giving you more time to focus on patient care.
What Can You Gain with the Smart Call System?
Doctors handle an average of 50 calls a day – that’s one every 10 minutes. Our Smart Call System helps bring back the peace and quiet to your practice. And there’s even more to appreciate about it.
Calls Under Control
It can sometimes be difficult for patients to reach your practice. With the Smart Call System, they can always get through. Patients simply leave a message, and the system automatically transcribes it into the Medevio app.
Peace of Mind, Peace at Work
The ringing of phones is replaced by silence, allowing you to focus on treating patients. You can return to the recorded calls at a time you set aside and handle them all at once.
Convenience for Older Patients
The Medevio app is so user-friendly that even seniors can navigate it easily. However, some may still prefer phone calls. The Smart Call System lets them reach your practice without adding to your workload.
Know Who’s Calling
The Smart Call System can identify any patient with a saved number in your records. This way, you know exactly who called and what you’ve already discussed with them.
Everything in One Place
Transcriptions of phone calls are stored in the Medevio app along with other patient requests. This gives you a clear, organized overview of all requests in one place.
No Significant Investment
There’s no need to purchase expensive answering machines that take up space. The Smart Call System is virtual, and if it no longer serves a purpose, you can cancel it at any time.
Easy to Set Up, Simple to Use
The Smart Call System will become an indispensable tool in any practice. How does it work?
Automatic Message Transcription
Patients are informed when you are unable to answer the phone, and their message is recorded. You can then read the automatic transcription or listen to the call recording in the Medevio app.
All Requests in One Place
Recorded calls are added to the list of all patient requests, but they remain clearly labeled. This way, you have everything organized in one place within the Medevio app.
Customized Activation
You choose the terms or requirements under which calls will be redirected to the Smart Call System. For example, after 10 seconds of no answer or outside of office hours.
Features You’ll Love
Customised Greeting Message
In the Essential version of the Smart Call System, you receive one welcoming message for patients. If you opt for the advanced system, we can include different messages for office hours, after hours, and even during holidays.
Flexible Integration
The Smart Call System can be activated on any phone number, whether it’s a mobile or landline.
Telephone Keypad Options for Patients
The Professional version of the Smart Call System allows patients to choose from pre-set keypad options. You decide which options you want to offer to your patients.
What Doctors Say About the Smart Call System
Medevio, and especially the Smart Call System, has ensured a smooth operation in our practice, as we are no longer constantly interrupted by ringing phones. This allows me to work calmly and focus on preparing patients for examinations and educating them, which requires a peaceful environment.
Iva Dlouhá, Nurse, General Practice
The Smart Call System allows us to respond to urgent patients while also addressing requests for appointments, prescriptions, and more at a convenient time. We receive positive feedback from most patients, and even our older patients have gotten used to communicating this way.
MUDr. Dušan Poulíček, Gastroenterology
Pricing
Essential Plan
Smart recorder with a single prompt
One prompt for patients
Request transcription to text
Advanced Plan
Smart recorder with multiple prompts, vacation settings
Everything included from the previous plan
Different prompts during office hours and after hours
Priority access for certain numbers (always get through)
Custom prompt during vacation
Custom prompt for patients with an existing request
Professional Plan
Custom pricing starting from
Everything included from the previous plan
Outgoing and incoming calls through the Medevio mobile app
Caller identification for patients
300 minutes of outgoing calls, unlimited incoming calls
Call history in the patient’s profile
Patient records in the mobile app
Button options for patients
Additional features as per your request
Call recording storage
Call transcription or summary
Call forwarding
Prices are inclusive of VAT. Outgoing calls exceeding the plan are charged at 4 cents excluding VAT per minute. Setting up the Smart Call System is possible with any Medevio plan.
Interested in Exploring the Smart Call System?
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